SAN FRANCISCO, March 10, 2022 /PRNewsWire/ — Instacart, the leading online grocery platform in North America, today announced a renewed commitment to its buyer community of more than 600,000 individuals, with a one-month rollout of new products and new customers. for the promotion. The company is introducing four new commitments that will lay the foundation for ongoing improvements to the Instacart platform and further its relationship with the buyer community. Over the next four months, Instacart will launch four suites of product features related to improving the buyer experience on one of these commitments.
Four new commitments herald a new effort to provide buyers the flexible income they crave, delivered with care. Instacart's first commitment is to support shoppers on and off the road, proactively providing them with support and security that makes their shopping experience as smooth as possible and protects them while at work. Secondly, Instacart is committed to providing content for buyers to monetize on their terms, equipping them with the best way to monetize, so that they can earn what they need when they need it. Third, Instacart is committed to enabling and nurturing a community built on the best of intention, acts with consideration and compassion for the community and to handle situations with attention, care and concern to find the best possible outcome for all. Committed to. Lastly, Instacart is committed to awarding recognition and rewards to the best group, recognizing hard work and rewarding the strongest shoppers with impressive incentives to help them reach their individual goals.
“Buyers on our platform are uniquely able to balance empathy with efficiency and communication with problem-solving. They put unmatched care in their efforts for customers, and we want them to feel from us at Instacart the same level of care and commitment they give to their communities every day,” said Tom Maguire, Vice President of Operations and Care at Instacart said. “With the introduction of these commitments, we aim for every buyer on our platform to feel heard, respected, prioritized and cared for as members of this important community. We look forward to fulfilling these commitments as shoppers become more comfortable with the food.” Continue to help us invite the world to share the love through the medium."
Today, the company is unveiling new resources and features to assist shoppers with and after making a purchase.
New features being released include live phone support, enabling buyers to call and talk with a care representative directly through the Shopper app, and provide one of the most requested features based on buyer feedback and research is included. In addition, the company is launching a Security Toolkit, which gives shoppers immediate access to critical safety functionality, including in-app emergency calling, incident reporting and security alerts, with a single tap in the Shopper app. Instacart is also unveiling its new in-app navigation feature, which gives shoppers an interactive map of the grocery store including precise item locations and a more intuitive shopping list, allowing them to navigate the store and find items efficiently. helps in. The feature is currently being rolled out in more than 80 grocery store locations throughout North America, and will be expanded over time.
“The products we create for shoppers have been developed with the goal of improving their experience and improving our platform,” said John Adams, Vice President of Shopper & Fulfillment Products at Instacart. “The functionality we are introducing today will help keep shoppers safe on the platform and support them at every stage of their shop, from the moment they accept the customer to the order they are placed. Over the next several months, we look forward to introducing additional features based on direct buyer feedback as we advance our goal of providing the best possible buyer experience.
To further expand these commitments, Instacart has launched a microsite that is available to members of the buyer community to learn more about the features and programs being offered today. Starting today and continuing till June every month, buyers will receive a noteworthy update about new product features that have been developed keeping in mind their feedback and interests, which builds on today's announcement with meaningful action. How buyers interact with the Instacart platform.
About instacart
Instacart is the leading online grocery platform in North America. Instacart shoppers provide same-day delivery and pickup services to bring fresh groceries and everyday essentials to busy people and families across the US and Canada. Instacart has partnered with over 750 beloved national, regional and local retailers, including unique brand names, to deliver from over 70,000 stores in over 5,500 cities across North America. Instacart's platform is available to over 85% of US households and 90% of Canadian households. The company's cutting-edge enterprise technology also powers the ecommerce platforms of some of the world's largest retail players, supporting their white-label websites, applications and distribution solutions. Instacart offers an Instacart Express subscription that includes low service fees and unlimited free delivery on orders over $35. For more information visit www.instacart.com. For anyone interested in becoming an Instacart shopper, visit https://shoppers.instacart.com/.