If you can't connect to Spotify or Discord, then no, it's not just you or your Internet connection. Both services acknowledged the problems on Tuesday afternoon. However, this time around, the culprit isn't any sort of major DNS or Amazon Web Services (AWS) issue. Sure, Apple's event servers are still operational, and we haven't lost access to security cameras or robot vacuums, but coincidences are still unusual.
According to Discord, after restarting its streaming service to fix a problem, a new issue caused its API to fail, and about 30 minutes ago, they were still investigating. The Spotify Status account tweeted at 1:22PM ET that "we're looking into it" but didn't provide any other details about what's going on.
As of 2:39PM ET, Spotify Status tweeted that things are looking a lot better, and we've seen reports that suggest most people are back online. Discord's status page noted that "work has begun on restoring service," and at around 4:01 a.m. ET said service had been restored, citing issues from a glitch with a bad Google Cloud component. They had to route while tying.
Spotify didn't elaborate, but a case study posted by Google Cloud confirms they're also a customer and that could explain the sudden issues for both services. The Google Cloud Status page mentions a glitch update to the Traffic Director component, which Discord cited, as well as a timeline matching the winning periods of both services, before it apparently reverted to a working version. had arrived. This time it wasn't AWS or DNS - it was just Google.
Google Cloud Status:
The problem with the traffic director has been confirmed to be due to a recent release; The release has been rolled back and customers can now start using Traffic Director. We have identified a possible root cause and will publish an incident report within the next several days.
As of Tuesday, 2022-03-08 12:42 US/Pacific The issue with cloud load balancing, cloud networking, traffic director for all affected projects has been resolved.
We thank you for your patience as we worked to resolve the issue.
We're aware of an ongoing issue with HTTP 500 errors on Google Cloud Load Balancer. Our teams are investigating and updates are being posted on the Status Dashboard. → https://t.co/85DIWpwcHZ
— Google Cloud (@googlecloud) March 8, 2022
Something’s not quite right, and we’re looking into it. Thanks for your reports!
— Spotify Status (@SpotifyStatus) March 8, 2022
Everything’s looking much better now! Give @SpotifyCares a shout if you still need help.
— Spotify Status (@SpotifyStatus) March 8, 2022
We’re aware of an issue causing message failures and are working on a fix.
— Discord (@discord) March 8, 2022
Apologies for the disruption & thx for hanging tight! https://t.co/rq97JXSEFv